Delivery Information

Please Note: Items over 2kg, shipping costs will be £6.99 per item.
Free delivery promotion is only available for orders placed to the UK mainland Zone 1, all items are sent via Parcelforce 48hr delivery. There is a next day delivery option also, please choose on checkout.

We Dispatch orders Monday – Friday.
Orders which are placed on a Saturday or Sunday will not be processed until Monday.
Orders which are placed on a Bank Holiday will not be processed until the next working day.
We do not at this time offer Saturday or Sunday deliveries.
For our courier services we use Parcel Force, UPS and Royal Mail depending on weights and sizes.
At this time, we deliver to England (mainland), Wales, Scotland, Northern Ireland, The Isle of Mann and The isles of Scilly. We do not deliver to International Destinations, and this would also would apply to Southern Ireland & The Channel Isles.
Free Delivery - When spending over £75.00

This promotion is only available to Zone 1 delivery postcodes

Delivery Policy – England, Wales, Scotland excluding Highlands & Islands (Zone 1)

We offer a standard delivery service to UK Mainland, using either Royal Mail 1st class recorded or Parcelforce 48 Hr service.
Please allow 3 -5 working days for goods to arrive. 

The delivery charges are applied according to a banding structure based on the value of your total basket.
Zone 1 - Current charges as at 1st March 2010
Total Order Value
Delivery charge
Up to £ 19.99
£3.95 
Between £20.00 - £74.99
£6.99 
£75.00 or over
Free

Unfortunately we are unable to deliver to any PO Box numbers.
We do not deliver to international destinations this would also include Southern Ireland & The Channel Islands.
Please note: All deliveries require a signature. 

Next Day Delivery 

We also offer a next day by 12 pm service to the majority of postcodes within Zone 1. This service is not available for weekend delivery or Bank holidays. 

The charge for the next day service is £9.95. This charge is applied to your basket, please note the charge is added whatever the order value is. 

Please ensure that you have placed your order by 12pm, if your order is processed after 12pm we cannot guarantee a next day service. 

Unfortunately we cannot offer a next day service to the following postcodes. 

Aberdeen – AB30 – 31, AB33 – 38, AB39 3, AB41 6-8, AB41 9, AB42, AB43 6-8, AB43 9, AB44 -45, AB51 – 56 & 63 

Delivery Policy – Non UK Mainland (Zone 2 & 3)

Zone 2 - Scotland Highlands & Islands 
Zone 3 – Northern Ireland, Isle of Man, Isles of Scilly 

We offer a standard delivery service to Zone 2 & 3, which takes 3 – 5 working days for goods to arrive. 

The delivery charges are applied according to a banding structure based on the value of your total basket.
Zone 2 - Current charges as at 1st March 2010
Total Order Value
Delivery charge
£13.95
 
Zone 3 - Current charges as at 1st March 2010
Total Order Value
Delivery charge
£17.95

Unfortunately we are unable to deliver to any PO Box numbers. 
Please note: All deliveries require a signature. 

Out of Stock Items

You will be notified via email or telephone within 24 hours if your order contains an item which is out of stock. 

As we are committed to customer service we will endeavour to accommodate you with four options:
  1. Send available goods immediately and cancel the out of stock item.
  2. Send available goods immediately and send balance of goods when ready – no repeat postage costs.
  3. Send order when all items are available.
  4. Cancel order.
 
Returns & Exchanges

Please contact us before returning any goods 01676 540878
  • We offer a full money back guarantee.
  • You have 30 days from receipt in which to return your order.
  • You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

Unsuitable Goods

If you have ordered goods which are not suitable, please return the item(s) to us UNUSED Within 30 days of purchase.
  • · please contact us within 7 working days from the day after the delivery day
  • · Contact us via Email, fax or in writing
When returning item(s) to us please ensure that the product is in its original packaging and the manufacturers’ tags are still attached. 

You will need to cover you own costs for returning the item, and we strongly advise that you send the item via a recorded delivery method, as we cannot be held responsible for items that go missing in the post. 

Once the item has been received by us and inspected, we will process a refund for the item returned. When we have processed a refund we will notify you by email. 

Faulty Goods
  1. Email us and give a brief explanation of the problem, and the course of action you would like us to take.
  2. Package the item appropriately and put a copy of the email sent inside the package.
Collect in Store Orders

All collect in store orders must be picked up in within 48 hours of placing the order

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Copyright © 2019 Jacksons of Old Arley Ltd. Company Number 7563940 VAT Number 109 3912 19.